Tulips Care Home I

Updated 19 January 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.

This inspection took place on 25 March 2021 and was announced.

Updated 19 January 2022

About the service

Tulips Care Home I is a small residential care home providing personal care for up to four adults with mental health needs. At the time of our inspection three people were living in the service.

People’s experience of using this service and what we found

People were supported and encouraged to access a range of activities and events to improve their health and wellbeing and help to reduce social isolation. People were positive about the friendships they had made with people in the provider’s other two homes, one next door and one across the road.

People were supported to remain in contact with their family and friends. People’s relatives were kept updated with their family member’s health and wellbeing, being encouraged to be involved in their daily lives.

People and their relatives were positive about the friendly and caring attitude of the staff team. One person said, “I had a lovely peaceful Christmas and the staff looked after me really well.”

People were involved in how they received their care and staff worked closely with them to help their understanding of how they wanted to be supported.

Staff involved people in decisions about their care, having regular discussions and resident meetings to find out how they wanted to be supported. Due to the size of the service, some staff had worked with people for a long time, knew them well and how they liked to be cared for.

People were supported to a range of healthcare appointments to ensure their healthcare needs were met, with staff recording moods and behaviours, including any advice given for staff to be aware of. We saw staff had contacted the necessary health and social care professionals when people’s health and wellbeing had deteriorated.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

The provider had systems in place to ensure improvements could be made where needed, the home kept people safe from harm and people had an opportunity to feedback about the service they received.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 15 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.