Collingtree Park

Updated 7 February 2024

Date of assessment 20 February 2024 to 1 May 2024. Collingtree Park is a care home providing personal and nursing care to up to 79 people. At the time of our assessment there were 49 people using the service. As part of our assessment activity, we undertook on-site visits on 20 and 26 February 2024. This assessment was prompted by information we held about this service. We assessed a total of 5 quality statements. At the last inspection, this location was rated good. During this assessment, we found the location remains good. Risks to people were assessed and mitigated. There was evidence that positive risk taking was supported and people and their relatives or advocates participated in reviewing and planning their care. Systems and processes were in place to protect people from the risk of abuse. Staff knew how and when to raise concerns and the provider encouraged staff to speak up with any concerns. People participated in an assessment process prior to them moving to the home to ensure the provider could meet their need and preferences. The provider ensured people’s food and drink needs were met and sought healthcare professional guidance appropriately. There were enough suitably trained and supported staff. At times staff focused on getting the task completed rather than focusing on the individual when providing care. Staff received regular supervision and appraisal. There were opportunities for people to share feedback and ideas with the provider and management team. There was evidence that people were listened to and action taken to make changes and improve the service when required.

Updated 7 February 2024

People told us they felt safe with staff and had been listened to when they had raised concerns. People told us that there were enough staff available to meet their needs, they told us there was an occasional wait for staff but this did not happen often. Some people told us they would like to get out of the home and into the local community more often. We saw this had been raised in relative meetings and the provider had acted by providing transport to support people to go out more. There was enough to eat and drink and people mostly enjoyed the food, a few people told us they would like some specific foods on the menu. However, there was opportunity to make specific individual requests around food by engaging in the resident meetings or telling the kitchen staff who were a regular presence in the home seeking people’s views. We observed people were offered a choice of meals.