Hilton Park - Oaklands

Updated 20 May 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of COVID-19, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 05 May 2021 and was announced.

Updated 20 May 2021

About the service

Hilton Park Oaklands provides nursing and personal care for up to 54 people, some of whom are living with Dementia. There are three units called Elm, Maple and Willow. Elm and Maple provide nursing care for people living with dementia. Willow provides nursing care for adults living with a range of conditions. All bedrooms have en-suite bathrooms and there are indoor and outdoor communal areas for people and their visitors to use.

People’s experience of using this service and what we found

The provider had systems in place to manage risks and keep people safe from avoidable harm. Staff followed good practice guidelines to prevent the spread of infection and gave people their medicines safely.

Staff received training, supervision, guidance and support so that they could do their job well. They worked well as a team. Staff enjoyed working at Hilton Park – Oaklands. Both people and staff recognised that staff stayed at Hilton Park – Oaklands for a long time, and there was a low staff turnover.

People liked the staff that cared for them. Staff were kind and caring and made sure people’s privacy was respected. Hilton Park – Oaklands was people’s home and staff did everything they could to make people’s lives as comfortable and fulfilling as possible.

People, and their relatives were involved in making decisions on the care they wanted. Their preference for how staff delivered their care was recorded in their care plans.

The service was well managed by a manager, and a senior staff team including a deputy manager, clinical nurse leads and regular input from a regional director. The senior staff team were passionate about giving people a high-quality service.

Systems to monitor how well the home was running were carried out. Complaints and concerns were followed up to make sure action was taken to rectify the issue. People, staff and relatives were asked their view of the service and action was taken to change any areas they were not happy with.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Rating at last inspection

The last rating for this service was Good (published 07 July 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.