19 September 2019
During a routine inspection
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People and their relatives spoke highly of the service and the level and quality of support provided. Staff and the management of the service shared a clear vision that people should lead fulfilling and meaningful lives.
There were enough staff to support people and promote their independence. People were supported to access the community in the way they wanted to, which enhanced their wellbeing.
People were supported by staff who knew people well and with whom they had developed warm relationships.
Staff received training and were passionate about achieving the best outcomes for people. They told us that the management team were supportive and helpful.
People received their medicines when they needed them. People had access to a range of health care services to enhance their physical and mental wellbeing.
People and their relatives told us that the management of the service consulted with them and they were given opportunities to feedback about how they were supported.
There were systems in place to audit and review how care was delivered.
The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 11 February 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.