28 May 2012
During a routine inspection
We found that the people who lived in this home had varying abilities in communicating.
As we were unable to talk with some of the people who lived in this home we gathered evidence in different ways. We looked at records, talked with staff and observed the way that the care was provided.
However, some of the people were able to tell us that staff asked them what they liked to do and then arranged for those things to happen.
A number of people were able to make it clear to us that they liked living at The Pines. They said such things as 'I think it's nice here' and 'Yes, it's good'.
Staff told us how they watch of all of the people who live in the home to see how they react to any changes made in their care packages.
People told us that they enjoyed the meals that were served to them and that they enjoyed helping the staff to prepare them.