Prior Bank House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People told us they were treated with kindness, compassion and dignity in their day-to-day care and support. Staff knew about people’s health needs and personal preferences and gave them as much choice and control as possible. People and their relatives were actively involved in developing their care plans. This included identifying their needs on the grounds of equality characteristics and looking at how those needs would be met. It also included finding out about their choices and preferences. We observed people were promoted to be as independent as possible. People were provided with meaningful activities, linked to their hobbies and interests.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

Staff promoted people’s independence and they provided appropriate encouragement to people to complete tasks for themselves.

People’s care plans contained information about the type of decisions they were able to make and how best to support them to make these decisions. The service actively involved people and their relatives in developing their care plans. This included identifying their needs on the grounds of equality characteristics and looking at how those needs would be met. It also included finding out about their choices and preferences.

People were supported to have choice and control over their own care and to make decisions about their care, treatment and wellbeing. There was a range of equipment to support and maximise people’s independence. People were provided with meaningful activities, linked to their hobbies and interests.

Staff knew about people’s health needs and personal preferences and gave them as much choice and control as possible. One staff member told us how it was really important to ensure people were dressed nicely and appropriately. They said. "I like to see people wearing colour co-ordinated clothes and well presented. It is how they would be if they were able to do it themselves, we should ensure their wishes are respected."

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.