6 September 2012
During a routine inspection
People we spoke with confirmed that they had a care plan which was kept in a folder in their home. The staff referred to this and made notes at the end of the visit. Two people said that they received consistent care. They told us that if their care worker was not available the agency provided a known alternative and they were happy with this.
The agency had taken steps to protect people against the risk of abuse by ensuring there were guidelines in place to safeguard vulnerable adults. There was a quality assurance procedure in place to assess and monitor the quality of the service.