We inspected St. Claires on 15 May 2013 and found that the home was not compliant with the care and welfare of people who lived in the home because they did not have sufficient staff to identify and meet the needs of the people in a person centred manner. They did not have a working call bell system in place. We also found that the home did not have an effective system in place to prevent the spread of infection. We left compliance actions to be met by the September 2013. We inspected the home again on 09 October 2013 to confirm that the provider had taken the action needed to become compliant with the regulations.
We found that the provider had made the changes required and where permanent solutions had not been put in place interim measures were in place this ensured people were kept safe.
Staff told us that the changes that had been made enabled them to spend time with people and support them in a person centred manner. We were unable to speak with people at the service because some people had chosen to remain in their rooms or had gone out of the home for the day. We did however observe people who were unable to communicate with us.