- Care home
Archived: Elm Tree
All Inspections
11 March 2013
During a routine inspection
People also said that staff had improved now that the home was no longer using agency staff. A relative told us that they were 'generally very happy' with the standards of care. The new manager was promoting activities and stimulation for people in the home. However, some of the staff did not have an understanding of the range of activities suitable for people at different stages of dementia. The care plans and risk assessments were not being kept up to date following changes in people's medical condition and care needs. This meant that staff would not be able to use the records to plan and provide a consistent standard of care.
Due to the high turnover of staff and a lack of training and refresher courses in some areas, including safeguarding vulnerable adults, additional training was still needed. The home was in need of maintenance and some redecoration. The service had a quality assurance programme but greater analysis was needed for it to be fully effective.
27 March 2012
During a routine inspection
The majority of people we spoke with were extremely unhappy with the quality of food, particularly the quality of the meat provided. One person said 'The mince is like grit.' Another person told us that there was more bone and fat on the chops than meat and added that the small amount of meat was 'very tough'. This was borne out by our observation during our inspection. We spoke with the provider following our inspection and they said that they would review the catering arrangements.