Parc Vro Residential Home

People’s experience of using this service and what we found

People, relatives and health and social care professionals spoke positively about the new provider, the management team, and the changes made to the service. This had resulted in the standard of care for people improving, staff skill, knowledge and support increasing and relatives felt assured that their family members were being cared for safely. Some comments from people and relatives included, "We are so fortunate to have found somewhere where [person’s name] is looked after so competently. It’s so good. Staff are brilliant,” “Communication is excellent” and “It’s a lovely place to live.”

The managers of Parc Vro spoke positively about the support they had received from the provider. The provider and management team ensured that any changes to the service were communicated to the staff team, people and relatives. A range of meetings, informal conversation, and a mobile app for relatives were provided so that information was shared promptly. All were pleased with the level of communication and felt their views had been listened to and considered. All spoke positively about how the service was managed.

People, relatives and staff were all positive about the new management team. A relative said “I find them very approachable.”

People told us they were ‘happy’ living at Parc Vro and their care needs were met by caring and skilled staff. Comments included “They [staff] look after us well” and “Nothing is too much trouble.”

People and relatives told us they felt there were sufficient staff to meet their family members care needs. Staff echoed this.

Relatives were complimentary about the care their family members received. Comments included, “They are absolutely brilliant with [person name]”, “It’s a real peace of mind for me”, “We can’t fault it” and “They really care, they have a lovely relationship with [person’s name] they really know her personally, they know [their] ways.”

People, and their relatives were involved in the development and review of their care plans. They were person centred and had detailed information about people’s backgrounds, history, social, physical and mental health needs. Care plans provided information for staff on how to meet people’s identified needs. Staff knew how to support people.

People were supported to engage in activities within and outside the service.

Staff told us that they had received the training they needed to meet people's needs safely and effectively. Staff were supported in their roles through a plan of supervision. Staff told us they felt supported by the registered manager and her team.

Safeguarding processes were in place to help safeguard people from abuse. Medicines were safely managed.

The provider had invested in the environment and had a plan of works for future changes to be made at the service. Comments from people, relatives, staff and health and social care professionals were positive about the changes.

There were processes in place to prevent and control infection at the service, through additional cleaning and safe visiting precautions.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The management team maintained oversight of complaints, accidents and incidents and safeguarding concerns. The management team engaged well with health and social care professionals.

The provider had implemented improved systems to assess and monitor the quality and safety of the care provided. The service had clear and effective governance systems in place.

For more information, please read the detailed findings section of this report. If you are reading this as a separate summary, the full report can be found on the Care Quality Commission (CQC) website at www.cqc.org.uk

Last rating and update

This service was registered with us on 22 April 2022, and this is the first inspection. The last rating for the service under the previous provider was rated good, published on 21 April 2022.

Why we inspected

This inspection was prompted by a review of the information we held about this service.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.