Archived: Aviary Court

Updated 12 October 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 22 August 2016 and was announced. We gave the service 48 hours’ notice of the inspection because the manager is often out of the office supporting staff. We needed to be sure that they would be in. The inspection was carried out by one inspector.

The provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We reviewed the information we held about by service including notifications sent to us by the provider. Notifications are forms that the provider is required by law to send us about incidents that occur at the service. We also spoke with the local authority for this service to obtain their views on the service and used their feedback when planning this inspection.

We spoke with five people who used the service, three members of care staff, a member of the catering staff, the deputy manager and the registered manager. We looked at three people’s care records, two staff recruitment files and staff training records. We also looked at accident and incident records, complaints received and quality assurance audits.

Updated 12 October 2016

Our inspection was announced and took place on 22 August 2016. We gave the service 48 hours’ notice of the inspection because the manager is often out of the office supporting staff. We needed to be sure that they would be in. Our last inspection of the service took place on 28 and 30 May 2014 and the provider was meeting the regulations in all areas inspected.

Aviary Court is registered to provide personal care to older people within an extra care housing scheme. At the time of the inspection, there were 14 people receiving support from the service.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they felt safe. Staff understood how to identify and report concerns of abuse and knew how to manage risks to keep people safe.

We saw there were sufficient numbers of staff available to support people. Staff had undergone checks prior to starting work to ensure they were suitable to care for people.

People were supported with their medication in a safe way. Staff had received training before giving medication to ensure they were safe to do this.

People were supported by staff who had received training to enable them to meet people’s needs. People had their rights upheld in line with the Mental Capacity Act 2005 by staff who understood how to support people to make their own decisions.

People were given choices at mealtimes and supported to have enough to eat and drink. People were supported to access health care services when required.

Staff were kind and caring and treated people with dignity. Staff supported people to be involved in their care and to maintain their independence where possible. People were able to access advocacy services if required.

People were involved in the assessment and review of their care. Staff understood people’s needs and preferences with regards to how their care is delivered.

There was a complaints procedure in place and where people had complained, action had been taken to resolve these.

There were systems in place to monitor the quality of the service. Where areas for improvement were identified, these were acted upon.

People felt the service was well led and were given opportunity to provide feedback on their experience of the service.