The Care Quality Commission

Archived: Midland Heart Limited - 8 Southbank Close

8 Southbank Close, Hereford, Herefordshire, HR1 2TQ (01432) 268258

Provided and run by:
Midland Heart Limited

All Inspections

4 September 2012

During a routine inspection

When we visited 8 Southbank Close we met all the people who lived there. We spent five hours in the home and saw how people spent their time and how staff engaged with them. One person who lived at the home was able to tell us a little about their experiences. We looked around the home and saw some care and staffing records. Over the day we met four staff, the registered manager and got feedback from two people's relatives.

The people were well presented and seemed relaxed and comfortable in their home. The house was clean and homely and people had the equipment they needed. People were supported by a small team of staff who knew them well and understood their needs and methods of communication. The care records showed that people's health needs were met and that they were treated as individuals and supported in line with their preferred routines and choices.

One person's relative told us they had been kept informed about their family member's care and any concerns. They felt a good quality of care was provided by a consistent staff team.

Staff shortages had limited how often people were able to access the community during the summer but the registered manager was able to show suitable staffing was now in place.