- Care home
Manor House Residential Home
Report from 16 February 2024 assessment
Contents
Ratings
Our view of the service
Manor House Residential Home is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. We carried out our site assessment on 27 February 2024 and finished on 1 March 2024. We looked at 10 quality statements: Safeguarding, Safe environment, Safe and effective staffing, Infection prevention and control, Medicines Optimisation, Freedom to speak up, Workforce equality, diversity and inclusion, Partnerships and communities, Governance, management and sustainability and Learning, improvements and innovation. At the time of this assessment there were 17 people living at the home. The provider had made improvements to the premises, décor and cleanliness. Action was needed to ensure bedroom fire doors operated effectively to protect people in the event of a fire. We requested an action plan from the provider. There were enough trained and competent staff to meet people’s needs and protect them from abuse. People were supported with their medicines safely. There was a culture of speaking up without fear of detriment and acted on. Staff were empowered to engage, and promoted equality, diversity and inclusion. The registered manager and staff worked in partnership with a variety of health and social care professionals to promote people’s well-being. Feedback was acted on and any lessons learnt was shared with staff. Improved quality assurance systems were used effectively to monitor all aspects of quality and safety within the service. At our last inspection, the service was rated requires improvement and there were breaches of regulation. At this assessment we found improvements had been made and the provider was no longer in breach of those regulations. However, further action was needed in relation to fire safety.
People's experience of this service
People felt safe at the service and with the staff. Relatives told us they had no concerns about the quality of care and support provided by staff to meet their family member’s needs. A relative told us, “[Person] is very happy and settled there and I always feel reassured that [person] is looked after, kept clean and presentable, well fed and stimulated with music and appropriate activities.” People and relatives were confident their concerns would be acted on. Feedback received from people and their relatives was positive. Comments included, “I am extremely happy with [Person] care at Manor House. The managers are brilliant and approachable. I know that I can go to them with any questions and they will be answered. I have no issues at all with [person’s carers, they are warm, professional and very caring towards [them].”