9 December 2013
During a routine inspection
People we spoke with were positive about the care they received. One person's relative told us they were, 'Happy with the care we are receiving.' Another relative told us their family member was, 'Very happy and very settled.'
Staff demonstrated they understood people's personal needs and the individual ways they communicated their needs.
We found that staff treated people with respect and gained people's consent before they supported them.
We found that staff were aware of safeguarding procedures and knew how to keep people safe. People who used the service and their relatives told us they felt safe.
We spoke with staff and found that they felt supported by their manager and felt able to raise any issues.
We found that there was a system for monitoring the quality of the service, which included customer satisfaction surveys.
We found that the service had not completed incident forms in accordance with the provider's incident reporting procedure.