Star Clinic

Updated 15 October 2021

Star Clinic is a private clinic specialising in plastic and cosmetic surgery related consultations, treatments and surgery. Only patient consultations take place at the Star Clinic location. For patients who elect to have surgery, this is carried out within the surgical facilities at private hospitals where the doctor has practising privileges.

The provider is registered at:

Milton Hall

244 Deansgate

Manchester

M3 4BQ

www.starclinic.co.uk

Star Clinic has a consultation room, treatment room, a waiting room and bathroom facilities for patients to use.

The clinic is open from 9am to 5pm Monday to Friday. The team consists of the lead consultant surgeon and medical secretaries.

Star Clinic is registered with the Care Quality Commission (CQC) to provide the following regulated activity: Surgical procedures

The provider delivers regulated activities and has practicing privileges at private hospitals in Cheshire and Lancashire. These locations were not visited as part of this inspection.

How we inspected this service

Throughout the pandemic CQC has continued to regulate and respond to risk. However, taking into account the circumstances arising as a result of the pandemic, and in order to reduce risk, we have conducted our inspections differently.

This inspection was carried out in a way which enabled us to spend a minimum amount of time on site. This was with consent from the provider and in line with all data protection and information governance requirements.

This included:

• Requesting evidence from the provider before the inspection.
• A short site visit
• Asking the provider to share details with people using the service to give feedback on care via the CQC website.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 15 October 2021

This service is rated as Good overall. (This service was previously inspected December 2013 but was not rated)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

Star Clinic is a private clinic specialising in plastic and cosmetic surgery related consultations, treatments and surgery based in Manchester

The Doctor is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have a legal responsibility for meeting the requirements of the Health and Social Care Act 2008 and associated regulations about how the service is run.

We carried out an announced comprehensive inspection at Star Clinic on 22 September 2021 as part of our inspection programme and to provide a rating for the service.

Our key findings were:

At this inspection we found:

• The premises were used for pre-treatment consultations with patients and post-treatment follow up reviews and fit for purpose. Surgical procedures were undertaken at private hospitals and not on the premises that we inspected.
• There was an open and transparent approach to safety and an effective system in place to report and record incidents.
• There were well established governance and monitoring systems which were effectively applied.
• There were systems and processes in place to safeguard patients from abuse and staff were able to access relevant training to keep patients safe.
• There was an infection prevention and control policy and procedures were in place to reduce the risk and spread of infection.
• The clinicians were aware of current evidence based guidance and had the skills and knowledge to deliver effective care and treatment.
• All members of staff had and maintained the necessary skills and competence to support patients.
• The service had arrangements in place to respond to medical emergencies.
• Information about services and how to complain was available
• There was a clear vision to provide a personalised, high quality service.
• The provider had systems in pace to monitor the quality of their treatment and make improvements where necessary.
• The provider was aware of and complied with the requirements of the Duty of Candour.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care