Horton Cross Nursing Home

Updated 21 June 2024

Horton Cross Nursing Home is a care home which provides accommodation and nursing care to people. At the time of the site visit there were 29 people living at the home. We carried out our onsite assessment on 26 June 2024. Off-site activity started on 21 June 2024 and ended on 31 July 2024. This assessment was carried out due to concerns regarding numerous changes in the management at the home, causing instability. We looked at 7 quality statements; capable, compassionate and inclusive leaders; governance management and sustainability; learning, improvement and innovation; partnerships and communities; workforce equality, diversity and inclusion; freedom to speak up and shared direction and culture, At our last inspection, the service was rated requires improvement. At this assessment, the service has remained requires improvement.

Updated 21 June 2024

People told us they were happy at Horton Cross Nursing Home. Comments included, “Nothing to complain about, food is lovely, staff are superb, couldn’t ask for more” and “Very good indeed no grumbles, no complaints very good indeed…the place is perfect, I can’t fault it, includes the staff all nice.” Not everyone we spoke with knew the new manager but said they would speak with the care staff/nurses if they had any concerns. Relatives we spoke with told us, “Everything is fine here.” Concerns had been raised about the overgrown garden but nobody we spoke with felt this was a concern. After our site visit a gardening team started work to improve the gardens around the home.