• Care Home
  • Care home

Newday Nursing Home

Overall: Good read more about inspection ratings

45 Wynford Road, Acocks Green, Birmingham, West Midlands, B27 6JH (0121) 707 8525

Provided and run by:
Huskards Care Limited

Latest inspection summary

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Background to this inspection

Updated 25 July 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector, a nurse specialist advisor and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

Newday Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection-

We spoke with six people who use the service and three relatives. We also used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We spoke with two members of care staff, the activity co-ordinator, the deputy manager and the registered manager.

We looked at four people’s care records, two staff recruitment records and records relating to the governance of the service. This included quality assurance audits, records of accidents and incidents and complaints made.

Overall inspection

Good

Updated 25 July 2019

About the service

Newday Nursing Home is a residential care home providing personal and nursing care to 34 people aged 65 and over at the time of the inspection. The service can support up to 37 people.

People’s experience of using this service and what we found

People were kept safe by staff who knew how to report concerns of abuse and manage risks to keep people safe. Staff were safely recruited and there were sufficient numbers of staff to support people. Medications were given in a safe way. Lessons were learned following accidents and incidents.

People’s needs were assessed and these considered protected characteristics under the Equality Act. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice People’s dietary needs were met and people had access to healthcare services where required.

People were supported by staff who were caring. People were involved in decisions around their care and were treated with dignity. Advocacy services were sought for people where needed to share their views.

Staff knew people well and supported them in line with their likes, dislikes and preferences. People were supported to access activities that met their individual interests. Where complaints were made, these were investigated.

People and staff felt well supported and told us that the service was well led. There were effective systems in place to monitor the quality of the service and gather feedback on people’s experiences.

Rating at last inspection

The last rating for this service was Good. (Report Published 31 December 2016)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.