Archived: Priory Clinic Norwich

Updated 7 March 2017

Priory Healthcare Limited is the registered provider for The Priory Norwich Wellbeing Centre. The location has been registered with the Care Quality Commission since November 2010. There have been three CQC inspections since then. The most recent was on 16 March 2016. The service was compliant with all of the regulation inspected at that time.

The Priory Norwich Wellbeing Centre is registered to provide the following regulated activity:

treatment of disease, disorder or injury. The registered manager is Lorraine Ahern.

The centre provided personalised out-patient treatments for a variety of mental health conditions. These included anxiety, depression and stress and resilience.

There were 40 patients receiving a variety of patient centred therapies. There was no waiting list.

Updated 7 March 2017

We rated this service as good because:

• The service employed enough experienced staff to deliver a variety of therapies.
• Patients all spoke highly of the care and treatment they received. They said staff were caring, respectful and treated them with dignity and kindness.
• The service offered patients an appointment within 48 hours of referral, fully assessed patients using recognised assessment tools and risks were managed appropriately.
• Staff fully involved patients in choosing treatment goals.
• Care plans were personalised and recovery focussed.
• Staff offered psychological therapies as recommended by the National Institute for Health and Care Excellence.
• Patients could easily re-engage in treatment after leaving the service if required.
• Appointments were booked at convenient times for patients, did not start late and were not cancelled.
• The service provided a clean, comfortable environment and ensured environmental risks were assessed and managed.
• Staff were sufficiently trained, supervised and supported.
• Staff morale was high and management support was good.
• Patients and staff could provide feedback and the service used this to improve care and treatment.

Updated 7 March 2017