• Care Home
  • Care home

Mill House

Overall: Inadequate read more about inspection ratings

51 Mount Pleasant, Bilston, West Midlands, WV14 7LS (01902) 493436

Provided and run by:
Mr Ragavendrawo Ramdoo & Mrs Bernadette Ramdoo

Important:

We issued an urgent notice of decision to vary a condition on Mr Ragavendrawo Ramdoo & Mrs Bernadette Ramdoo on 24 June 2024 for failing to ensure people were safe and exposing them to the risk of harm at Mill House.

Important: We are carrying out a review of quality at Mill House. We will publish a report when our review is complete. Find out more about our inspection reports.

Report from 10 July 2024 assessment

Ratings

  • Overall

    Inadequate

  • Safe

    Inadequate

  • Effective

    Inadequate

  • Caring

    Requires improvement

  • Responsive

    Requires improvement

  • Well-led

    Inadequate

Our view of the service

Date of assessment 20 June 2024 to 21 June 2024. This inspection was prompted in part by notification of an incident following which a person using the service sustained a serious injury. This incident is subject to further investigation by CQC as to whether any regulatory action should be taken. As a result, this inspection did not examine the circumstances of the incident. However, the information shared with CQC about the incident indicated potential concerns about the management of risk of falls and when people were displaying periods of emotional distress. This inspection examined those risks. The service remains rated as inadequate. Since our last assessment, the provider had not taken the necessary action needed to keep people safe. Risks to people were not always identified or actioned and they were exposed to the risk of harm. We found 1 breach of the legal regulations in relation to safe care and treatment. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded.