This inspection was carried out on 10 November 2015 and was unannounced.
Shakespeare House provides accommodation and personal care support for up to three people who may have a learning disability. Each person has their own bedroom and they share a bathroom and separate WC. There is a garden and parking at the side of the property.
There was a registered manager in post who was present at the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
The registered manager had been in charge at the service for a long time She knew people and staff well and had good oversight of everything that happened at the service. The registered manager led by example and promoted the ethos of the service which was to support people to achieve their full potential. The registered manager made sure there were regular checks of the safety and quality of the service. She listened to peoples’ views and opinions and acted on them.
Staff were trained and competent to carry out their roles. Staff were supervised and had yearly appraisals. There were enough staff on duty to meet peoples’ needs with staffing planned around peoples’ appointments and activities. All staff were checked before they started work at the service to make sure they were safe to work with people. Staff knew about abuse and the signs to look for and how to report it. Staff were kind and caring and were skilled at supporting people to learn and develop new skills.
Risks to people were managed and supported so that people were not restricted. New activities were fully supported and people were encouraged to achieve their goals and aspirations. Support was planned with people and kept under review so people continued to receive the right support. People were supported to take control of their medicines and health needs.
The Care Quality Commission is required by law to monitor the operation of the Deprivation of Liberty Safeguards which applies to care homes. Arrangements were in place to check if people were at risk of being deprived of their liberty. Systems were in operation to obtain consent from people and to comply with the Mental Capacity Act 2005. People were supported to make decisions and choices about all aspects of their lives.
People were supported to participate in hobbies and activities that they enjoyed and one person had a new job, which they told us about proudly. There was a lovely atmosphere, with lots of joking and laughter, people told us about their holidays and about parties that had helped to plan and organise. People were involved in planning the menu and cooking meals and were supported to have a balanced diet; everyone said the food was good.
Each person had a support plan that they had been involved in writing and updating. Pictures and photographs were included to make the plans meaningful to people. Staff had a good understanding of how people preferred to communicate and adjusted their support to meet peoples’ individual needs. Staff knew people very well and people told us they were comfortable in telling staff about any concerns or complaints they might have. People said that the staff would listen to them and act on their concerns.
This inspection was carried out on 10 November 2015 and was unannounced.
Shakespeare House provides accommodation and personal care support for up to three people who may have a learning disability. Each person has their own bedroom and they share a bathroom and separate WC. There is a garden and parking at the side of the property.
There was a registered manager in post who was present at the inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.’
The registered manager had been in charge at the service for a long time She knew people and staff well and had good oversight of everything that happened at the service. The registered manager led by example and promoted the ethos of the service which was to support people to achieve their full potential. The registered manager made sure there were regular checks of the safety and quality of the service. She listened to peoples’ views and opinions and acted on them.
Staff were trained and competent to carry out their roles. Staff were supervised and had yearly appraisals. There were enough staff on duty to meet peoples’ needs with staffing planned around peoples’ appointments and activities. All staff were checked before they started work at the service to make sure they were safe to work with people. Staff knew about abuse and the signs to look for and how to report it. Staff were kind and caring and were skilled at supporting people to learn and develop new skills.
Risks to people were managed and supported so that people were not restricted. New activities were fully supported and people were encouraged to achieve their goals and aspirations. Support was planned with people and kept under review so people continued to receive the right support. People were supported to take control of their medicines and health needs.
The Care Quality Commission is required by law to monitor the operation of the Deprivation of Liberty Safeguards which applies to care homes. Arrangements were in place to check if people were at risk of being deprived of their liberty. Systems were in operation to obtain consent from people and to comply with the Mental Capacity Act 2005. People were supported to make decisions and choices about all aspects of their lives.
People were supported to participate in hobbies and activities that they enjoyed and one person had a new job, which they told us about proudly. There was a lovely atmosphere, with lots of joking and laughter, people told us about their holidays and about parties that had helped to plan and organise. People were involved in planning the menu and cooking meals and were supported to have a balanced diet; everyone said the food was good.
Each person had a support plan that they had been involved in writing and updating. Pictures and photographs were included to make the plans meaningful to people. Staff had a good understanding of how people preferred to communicate and adjusted their support to meet peoples’ individual needs. Staff knew people very well and people told us they were comfortable in telling staff about any concerns or complaints they might have. People said that the staff would listen to them and act on their concerns.