The Care Quality Commission
  • Care Home
  • Care home

Archived: Donna's Cottage

Toynton All Saints, Spilsby, Lincolnshire, PE23 5AE (01790) 754053

Provided and run by:
Linkage Community Trust

All Inspections

21 November 2013

During a routine inspection

We used a number of different ways to help us understand the experiences of people who used the service. This was because some people had complex needs which meant they were not able to tell us about their experiences.

We saw people experienced individual care and support from staff who respected their privacy and dignity and supported people to make their own choices. Where they were unable to do so there were satisfactory systems in place to ensure decisions made were in people's best interests.

Care plans were detailed, person centred and reflected people's individual needs and lifestyles. Staff had a good knowledge of each person. This meant people received the care and support they needed. A relative said how well staff had helped their relative settle in.

The areas of the home we saw were comfortably furnished and well maintained. People's bedrooms were warm, clean and arranged with their own personal belongings. A person we spoke with said they liked their bedroom and living at Donna's cottage.

We saw there were good systems in place for people to receive their medication regularly and in a safe way.

People received care from staff who were well trained and supported to carry out their role.

We found there was a satisfactory system in place for people to raise or be supported to raise any concerns or complaints they had and for them to be looked into.

21 September 2012

During a routine inspection

We used a number of different ways to help us understand the experiences of people who used the service. This was because some people had complex needs which meant that they were not able to tell us about their experiences.

We looked at records, including personal care plans. We spoke with the manager and staff who were supporting people and we observed how they provided that support. We also spoke with the parents of one person living in the home.

We saw people who lived in the home received individualised care and support, from staff that were knowledgeable about their needs, wishes and preferences. Staff clearly understood each person's way of communicating their needs and wishes. They supported them to make choices and decisions about their lifestyles wherever they could do so.

The parents we spoke with expressed their satisfaction with the standards of care at the home. They told us staff were very good and they were kept informed of any changes.