18 December 2015
During a routine inspection
The visit was announced. WarrenCare Wirral provides care and support to people living in their own homes on the Wirral. At the time of our visit, the service was providing support for 206 people. Not all of the people who used the service required help with personal care. Some people had support with household tasks which may be once or twice or week, while others had support when going out.
The service had a registered manager who is currently in the process of de-registering and a new manager is in post applying for registration. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The provider had systems in place to ensure that people were protected from the risk of harm or abuse. We saw there were policies and procedures in place to guide staff in relation to safeguarding adults.
The care records we looked at contained good information about the support people required and recognised people’s needs. All records we saw were complete, up to date and regularly audited. We found that people were involved in decisions about their care and support.
People who spoke with the expert by experience said that the service was good but at times there had been missed calls or visits had not been at the appropriate times.
We found that good recruitment practices were in place which included the completion of pre-employment checks prior to a new member of staff working at the service. Staff received a comprehensive induction programme and had regular training to enable them to work safely and effectively. Staff were able to tell us about abuse and how to prevent or report it.