We reviewed the records of two people who use the service as part of this follow up inspection. The records were selected randomly for people receiving the regulated activity 'personal care'. Overall, files viewed contained evidence that people's needs had been assessed and kept under review.
People who used the service provided by Mosslands Care and Support confirmed that they were treated with respect and their dignity was maintained. People also told us that they were satisfied with the standard of care provided and were of the opinion that staff understood their needs.
Comments received included: 'The staff have treated me great. I am of the view that they understand my needs and I've nothing to grumble about'; 'The standard of care I have received is very good. I'm satisfied with everything and I receive good care'; 'In my opinion you couldn't get a better place to live in later life. I have four visits a day and I've never been let down once'; 'I love it here. I have a good relationship with the carers and they are exceptionally kind and caring people who have always done their best for me.'
Systems were in place to offer protection to the people who use the service from abuse and people spoken with confirmed that they felt safe and had no concerns regarding the care provided. No concerns, complaints or allegations were received from the people using the service during the visit.
For example, comments included: 'I can't complain about the care I receive'; 'The carers look after me and I can depend on them as they are reliable'; 'I am generally looked after very well'; 'I am treated very well by all the carers' and 'I have a file in my home which contains lots of information on the service and my needs.'
Systems were in place to offer protection to the people who use the service from abuse and people spoken with confirmed that they felt safe and had no concerns regarding the care provided. No concerns, complaints or allegations were received from the people using the service during our visit.
For example, comments included: 'The staff are alright. They treat me nicely'; 'The staff are respectful and are always friendly' and 'I am cared for in a dignified way and I am more than happy with the care I receive.'
Systems were in place to offer protection to the people who use the service from abuse and people spoken with confirmed that they felt safe and had no concerns regarding the care provided. No concerns, complaints or allegations were received from the people using the service during the visit.
People spoken with confirmed they had confidence in the staff that provided care and support and no issues of concern were raised by the people using the service. Comments received included: 'What we have witnessed here is all very good. Staff are brilliant'; 'Staff we do whatever you want. They are always there for you and 'The staff and care provided is pretty good.'