31 October 2012
During a routine inspection
People who use the service can request specific time slots and their preference for male or female carers' and the service would try to accommodate these requests where possible.
People told us: "I like coming here (to the office) for a cup of tea". "I like X she looks after me well".
Staff told us: "I am very happy working here and enjoy my work". "I have my own clients and they are like family to me I always refer to them as 'mine'". "I like to feel I make a difference especially to the people with complex needs like Dementia, I want them to feel cared for and understood".