3 December 2013
During a routine inspection
There were clear processes in place for what should happen when a person moved to another service, such as a hospital, which ensured that the person's rights were protected and that their needs were met. One health care professional told us 'Staff know what information I require to assess this person and it has been made readily available to me. This makes my job much easier to carry out.'
People told us 'We get our medicine on time and when we need it' and we found that appropriate arrangements were in place in relation to recording, handling and safely administering medicines to people who used the service.
The home was designed to meet the needs of people who lived there and the provider ensured equipment used to assist people with their daily lives was regularly maintained, safe and fit for purpose.
The provider had an effective quality assurance system in place and people's views and opinions of the service were listened to and acted on where necessary.
Records about people who used the service enabled staff to plan appropriate care, treatment and support. The information needed for this was systematically recorded and kept behind locked doors to keep it safe and confidential.