Holly Lodge Residential Home Limited

Updated 5 September 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

This was a targeted inspection looking at the infection control and prevention measures the provider has in place. As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

This inspection took place on 14 August 2020 and was announced. The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

Updated 5 September 2020

About the service

Holly Lodge Residential Home is a residential care home providing personal care to 11 people aged 65 and over at the time of the inspection. The service can support up to 12 people.

People’s experience of using this service and what we found

Medicines were administered safely. How medicines were stored was reviewed and changed to follow good practice guidance during the inspection. All other risks people faced were assessed and safely managed. People and relatives felt the care and support kept people safe. Staff showed good knowledge of safeguarding procedures. Infection prevention was ongoing, and the home was clean and well maintained.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. The provider had strong links with health professionals. This promoted timely support and positive outcomes for people. People had access to food and drinks, 24 hours a day if requested. Staff told us the training ensured they had the skills to carry out their roles effectively and the management team were supportive.

Staff were knowledgeable about people’s backgrounds and preferences. They were caring, patient and took time to ensure people felt valued. They worked in partnership with people, offered choices and promoted people’s independence. Due to the stability of the staff team there was a rapport between people, visitors and staff.

People took part in valued activities within the home. The provider would deliver end of life care to ensure people stayed in a familiar environment with people they knew. People’s communication needs were identified, and appropriate support offered. There was a complaints procedure which was made available to people and their families.

The management team had good oversight of relevant procedures through monitoring and auditing to ensure people received effective support and the service was well-led. The provider used a variety of methods to assess and monitor the quality of the service. They were aware of their regulatory responsibilities associated with their role.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 January 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.