The Care Quality Commission
  • Care Home
  • Care home

Archived: Four Seasons Residential Home

33 Church Walk South, Rodbourne Cheney, Swindon, Wiltshire, SN2 2JE (01793) 527103

Provided and run by:
Coate Water Care Company Limited

All Inspections

2 February 2012

During a routine inspection

A number of people who used the service had a diagnosis of dementia and not everyone was able to pass on their views directly. Relatives however were encouraged to give feedback about the service on a regular basis. The relatives we met with felt that the home was meeting the needs of their family members. The home produced a newsletter which helped to keep people informed of new developments.

Staff members were described as 'pleasant' and 'very caring'. One person commented that the best thing about the home was 'being looked after'. We found that staff members were mostly attentive to people's needs, but support was not always being provided in a safe and effective way. The arrangements in the home meant that some people's privacy and dignity were not always well protected.

There were systems in place for checking the quality of service that people received. However these were not effective in ensuring that good standards were maintained in all areas of the home.