About the serviceRowan House is a residential care home providing personal care for up to 16 people aged 65 and over who could be living with dementia or have other mental health needs. At the time of this inspection there were 13 people living in Rowan House. The home accommodated people on two floors in an adapted residential building.
People’s experience of using this service and what we found
People were happy living at Rowan House. They told us they were well looked after, got on well with the staff, the food was good, and they had no complaints.
We found the provider ensured people were supported safely. There were sufficient numbers of suitable, motivated staff. Processes and procedures were in place to store and administer medicines safely. We were assured infection prevention and control measures were in place to protect people against the risk of COVID-19 and other infections.
The service was well led. The staff team felt supported by the provider and manager. People who used the service and staff could contribute their views on how the service was managed. The manager had processes in place to monitor and improve the quality of service people received.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was good (published 27 November 2018).
Why we inspected
This was a planned inspection based on the previous rating, and in part due to concerns we received about medicines and staffing. As a result we undertook a focused inspection to review the key questions of safe and well-led only.
We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.
The overall rating for the service remained good. This is based on the findings at this inspection.
We found no evidence during this inspection that people were at risk of harm or poor care. Please see the safe and well-led sections of the full report.
We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Rowan House on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.