Archived: Community Care Services Stand Road

People told us they liked living at 24 Stand Road. They told us about what they enjoyed doing. One person said, 'I like cooking. We make pizzas.' Another person told us they liked going on holiday.

We saw that people were involved in making decisions about their care and support. People were encouraged to give their views about the service they received.

We found that people were kept safe because there were appropriate procedures in place to protect them from abuse or the risk of abuse. We saw that the premises were adequately maintained and there were suitable security measures.

We found that there were effective recruitment procedures that protected people using the service. Staff told us they had relevant training and support to ensure they could meet the needs of the people living at 24 Stand Road.

Staff spoke respectfully to the people living at the service and the people appeared comfortable and relaxed. One person told us that they liked cleaning and vacuuming the carpets. Staff confirmed that they ensured that the person had the support and assistance to undertake any such appropriate tasks they wished.

One member of staff told us that they were 'happy with the standard of care they were able to deliver'. They explained how choices were supported and how the wishes of the people living at the service were assessed and upheld.

All three people were due to go out on a shopping trip with the staff members on duty. The manager was called in and the rest of the inspection was conducted while the people living at the service were out.