About the service:• RUMAX LIMITED is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. It provides a service to the whole population. Not everyone using RUMAX LIMITED receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.
• The provider had one domiciliary care agency within their registration.
• At the time of the inspection it was providing a service to nine people.
• For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
• People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe.
• People's risks were assessed and strategies put in place to reduce the risks.
• People's likes, preferences and dislikes were assessed and care packages met people's desired expectations.
• People and their relatives provided positive feedback about the care, staff and management. They said the service was caring, timely, effective and well-led.
•People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.
• People's care was person-centred. The care was designed to ensure people's independence was encouraged and maintained.
• People and their relatives were involved in the care planning and review of their care.
• The service had a stable management structure. The provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.
Rating at last inspection:
• Good (report published on 27 May 2016)
Why we inspected:
• This was a planned inspection to check that this service remained Good.
Follow up:
• We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.