Kirk House Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

People received support from staff who were kind and caring. Staff knew people well and understood what was important to people which enabled staff to become more responsive to people’s needs.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People said they were afforded dignity and respect. People spoke positively about living at Kirk House and the care they received. Comments we received included, “I find living here fantastic compared to previous care homes”, “Staff care for me very well and the food is good” and, “The care here is very good. You won’t find better care and the staff are very kind.”

Staff recalled how they supported people, upholding dignity, and delivering compassionate care. One staff member said, “Residents are always the priority.” Another staff member said, “This place is brilliant compared to other care homes I have worked at. Staff are very friendly, and we work to ensure we are all person centred.”

Partners who were supporting the service were complimentary about the person centred care people received.

During our on-site inspection we observed people in receipt of care which was delivered by kind and caring staff. We observed warm and friendly interactions between people and staff.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.