The Care Quality Commission
  • Care Home
  • Care home

Archived: Owston View

Lodge Road, Carcroft, Doncaster, South Yorkshire, DN6 8QA (01302) 723368

Provided and run by:
Doncaster City Council

Important: The provider of this service changed. See new profile

All Inspections

6 February 2014

During a routine inspection

Two people who used the service told us they were asked for their consent before they were offered personal care. We reviewed records which showed that where people had capacity to do so they consented to the care being offered. We also found that where people were found not to have the capacity to consent to their care the provider acted in accordance with legal requirements.

Two people who used the service told us they were happy with the food and refreshments that were available. We saw evidence of people being given choices as to what they wished to eat. We found that a nutritious and balanced diet was made available.

Two people who used the service told us they felt the unit was clean. We found there were systems in place to manage and monitor the prevention and control of infection.

Two people who used the service told us there were enough staff available to meet people's needs. A review of staffing records showed there were sufficient staff to meet people's needs.

Two people who used the service told us they knew how to make a complaint and who to complain to. We found there was a complaints procedure in place and staff were aware of their responsibility to report verbal complaints so they could be formally investigated.

18 December 2012

During a routine inspection

We spoke with two people who used the service. They told us they were treated with dignity and respect. They said care workers asked them what help they required and involved them in their care. We also spoke with care workers who explained how they involved people in their care.

People told us they were happy with the care they received. We also reviewed care records which showed that risk assessments and formal reviews were undertaken to ensure care was effective and safe.

People told us they felt safe at the home. There was a policy on safeguarding and care workers we spoke with understood how to report any suspicions of abuse.

People told us they thought care workers knew what they were doing. We found that care workers got appropriate training, supervision and development.

People told us they were asked for their opinion as to the quality of care provided. There were also systems in place to assess and monitor the quality of the service people received.

3 February 2012

During a routine inspection

As part of our inspection we spoke with a number of people who use the service. They spoke positively about the care and support they received. They told us they liked living in the home and confirmed they were well supported to make choices and decisions about their care. We received comments such as: "The staff are very respectful, kind and polite" and "It's a happy home, I have no complaints, it's a lovely place."

People living in the home, confirmed they felt safe and said they liked the staff who looked after them. One person told us:"I get very good care and it's a safe place." Another person said: "Staff are very caring, I feel very safe here."

During the visit we spoke with relatives who expressed their satisfaction with the standards of care at the home. They told us the staff were very good and they were kept informed of any changes. Some of the comments we received included: "Staff are really caring", "We are highly delighted with the service, it's a lovely caring home" and "Relatives are always welcome, if we have any concerns the manager is very approachable and sorts things out quickly."