Background to this inspection
Updated
11 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 25th January 2022 and was announced. We gave the service 24 hours notice of the inspection.
Updated
11 February 2022
About the service
Hillside Lodge Care Home provides nursing care and accommodation for up to 50 people. At the time of the inspection, 46 people were living at the home, some of whom had a dementia related condition.
People’s experience of using this service and what we found
People were complimentary about the home and staff. One person told us, “I’m pleased I’m here. They are perfect, 10 out of 10 definitely.”
Systems were in place to safeguard people from abuse. People told us they felt safe. One person said, “I do feel safe. I’m being looked after 24 hours a day. I’m unsteady on my feet and this place makes me feel safe because I know somebody is here if I feel giddy.” An effective system was in place to manage medicines.
People were cared for by a consistent and stable staff team. Safe recruitment practices were followed. Staff were suitably trained and supported to enable them to meet people’s needs.
People were supported to eat and drink enough to maintain their health and wellbeing. Staff assisted people to access healthcare services and receive ongoing healthcare support.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People received personalised care which reflected their needs and preferences. People were supported to continue their hobbies both within and outside of the home.
A complaints procedure was in place. No complaints had been received.
There was a cheerful atmosphere at the home. One relative told us, “This place is such a happy home, well managed and staff get on really well together.”
A range of audits and checks were carried out to monitor the quality and safety of the service. Timely action was taken if shortfalls were found.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 15 May 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.