We spoke with two people who used the service. One person said that his foot was much better since staff had been looking after it. The other said that 'the girls are lovely' and 'I get my tablets when I need them'.
We checked a sample of six people's medication records and found three of them were complete, up to date and had been signed by staff when medicines had been administered. However, we saw that one person had been given their medication but it had not been signed for by the person who administered it. We also checked the management of other medicines and found some stock levels and records were inaccurate.
We looked at staffing levels within the home. People said they thought there was enough staff. One person said 'There seems to be enough, if you mention something they are straight onto it', another said 'Yes, I never have to wait too long for anything.'
We saw that people who used the service, relatives and staff were asked for their views about their care and treatment through regular meetings. Relatives and residents meetings were held quarterly, with the most recent meeting held in February 2013.
People said that they knew they could speak to a member of staff if they had a complaint. One person said "I would say straight away if I wasn't happy about something", another said 'If we have any problems we can tell them.'
All the people we spoke to said they were very happy with the care they received at Peterlee Care Home. One person told us 'I love it here, everyone is very kind.' Another person told us 'This place is smashing, much better than I expected.'
Relatives told us they were very happy with the care provided at Peterlee Care Home. One relative told us 'The staff really care.' They told us they wouldn't have their relatives at any other home.
Relatives told us they were involved in their relatives care. One relative told us 'The staff keep us up to date with any changes.' They told us that 'It's like a home, it's small and personal.' Relatives told us they had been able to personalise their relative's room.
People told us they felt safe at Peterlee Care Home and if they had any problems they knew who to talk to. One person told us 'Everyone's really friendly, you can talk to them.'