People who use the service told us during our visit on 21 September 2011, that they were comfortable living in Greenhill Lodge. Only complimentary remarks were received from the people who stated that they were pleased with the care and service provided. They were all complimentary about the staff who assist them. A person commented 'Nice staff, very considerate.' Another said, 'If you need help, they are always there. I can't complain.'A person we spoke with confirmed that they 'have choices.' Another person said, 'I love to watch TV, and I can watch my TV programmes. We have choices with the menu and there is plenty of food to eat.' This was echoed by another person who said, "We have weekly residents' meetings and we are given choices. '
People we spoke with confirmed that they 'have to phone' and 'tell the staff' if they are going to be back late at night. A person we spoke with said 'I have my own key and I go out whenever I like.'
People we spoke with confirmed that their bedrooms are cleaned 'everyday' with help from the staff and that staff respect people's wishes and preferences. A person said 'Staff help me cook my favourite dish, lasagne. I can't complain.' Another person commented that the staff "are supportive and very nice" and added "I have no complaints." On the day of the visit, a person said that they had just returned from a hospital appointment, accompanied by a member of staff.