Stocks Hall Residential Home - Ormskirk

Updated 11 March 2022

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control (IPC) measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.

This inspection took place on 18 February 2022 and was announced. We gave the service 24 hours’ notice of the inspection.

Updated 11 March 2022

Stocks Hall Residential Home – Ormskirk provides accommodation on two floors for up to 45 adults, who require help with personal care needs. A dedicated unit is available for those living with dementia. The home is situated in a quiet area of Ormskirk, close to all amenities. Public transport links are within easy reach for access to the surrounding areas. Ample car parking is provided at the front of the building and a pleasant garden area is available to the rear. All bedrooms are of single occupancy and several of these rooms have ensuite facilities. Accessible toilets and bathrooms are located on both floors, as well as comfortable lounges and dining areas.

At the last inspection, the service was rated as good.

At this inspection we found the service remained good.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems of the service supported this practice. However, Mental Capacity Assessments had not always been completed by the home for those who lacked the capacity to make decisions or prior to making applications to deprive someone of their liberty for their own safety. We made a recommendation about this. The registered manager acted quickly to mitigate any risk. She sent us an action plan and copy of the mental capacity assessment document being used at the home.

People were safe using the services of Stocks Hall Residential Home - Ormskirk. The environment was, in general well maintained and good infection control practices had been adopted by the home. Emergency contingency plans had been implemented. Recruitment practices and safeguarding policies helped to protect people from harm. Detailed assessments provided good guidance for staff about how health and social care risks could be minimised.

Personal development for staff was an important aspect of the organisation’s ethos. This was supported by detailed induction programmes, regular supervisions and annual appraisals. A varied training schedule was in place for all those who were employed. This helped to ensure the staff team was knowledgeable, competent and confident to deliver the care and support people needed.

Staff members were kind and caring towards those who used the service. People’s privacy, dignity and independence were consistently promoted. The policies and practices of the home helped to ensure that everyone was treated equally and were afforded the same opportunities. Staff members considered the importance of equality, diversity and human rights.

Complaints were being well managed and people were offered appropriate choices at all times. The plans of care were person centred; providing staff with clear guidance about people’s assessed needs and how these needs were to be best met. This helped to ensure people received the care and support relevant to their individual health and social care needs.

Regular audits, surveys and environmental risk assessments had been conducted, so the quality of service could be closely monitored. Meetings for staff and service users were held at regular intervals. This enabled people to be involved in decisions about how the service was run and supported the staff team to focus on lessons learned.