12, 17 April 2013
During a routine inspection
One person using the service told us, "The carers are good." Another person told us, "It [the care and support] is all fine."
The provider conducted annual surveys to seek the views of people using the service. The survey sought feedback about different aspects of the service including their care workers, the quality of care they received, and the office staff. The most recent responses from people using the service indicated people were mostly satisfied with the service they received.
Our previous inspection of 11 and 14 May 2012 found that the provider did not consistently ensure that people were protected from the risk of abuse and neglect, as we found occasions when assessed care needs were not provided as agreed service contracts. When we inspected the service on 12 and 17 April 2013, we found that improved arrangements to protect people using the service from the risk of abuse and neglect were in place.
Appropriate checks were undertaken before staff began work, which included background checks and references from previous employers. However, there was always evidence that new care workers were subject to spot checks early in their employment.