Rosehill Care

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This is the first inspection of this newly registered service and therefore we assessed all 6 quality statements from this key question. Based on the findings of this assessment, our rating for this key question is good. This meant people were supported and treated with dignity and respect; and involved as partners in their care. Staff treated people with respect, dignity and compassion. Staff upheld people’s human rights and treated them fairly and as individuals. People were encouraged and helped by staff to do as much as they were willing and capable of doing themselves, to maintain their independence.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

People spoke positively about the personal care and support they or their family members received from this home care provider. Typical feedback included, “All the staff who look after me treat me well and are always so kind and caring,” “Absolutely no issues with the way staff treat my [family member]. Every carer I have met is extremely kind, caring and gracious” and “Without a doubt the staff are all kind and caring. They’re a lovely group.”

Staff spoke about people in a respectful and positive manner. A member of staff told us, “Before providing anyone with their personal care I always make sure the door is closed and curtains drawn to preserve their privacy and dignity.” Another added, “I respect the privacy and dignity of those that I support by always asking their permission to enter their private space before I attend to any of their personal care needs.”

No feedback was received from any external community health and social care professionals and bodies the provider worked with.

People told us staff treated them as individuals and were familiar with their personal care needs, preferences and daily routines. A relative said, “Our carers always call my [family member] by the name she prefers, which makes her very happy.”

Staff understood people’s needs and wishes and treated them as individuals.

People’s care plans were up to date, personalised and contained detailed information about their unique strengths, likes and dislikes, and how they preferred staff to meet their personal care needs and wishes.

People told us staff supported them to make informed choices about the care they received and how it was provided. For example, people, and those important to them, took part in making decisions and planning of the personal care package they received at home. People also said staff supported them to do as much for themselves as they were willing and capable of doing so safely. For example, people who were willing and capable of managing their prescribed medicines safely were encouraged and supported by the provider to do so.

The registered manager and staff understood people they supported should be able to make informed choices about the personal care they received and how it was provided. A member of staff told us, “For people we prepare meals and drinks for we always encourage them to decide what they would like to eat and drink.” Another added, “I always encourage people to do as much as they can for themselves. If people want to look after their medicines that’s fine with me.” Staff told us people’s care plans gave them a good overview of people’s differing dependency levels, so they knew exactly what people were willing and capable of doing safely for themselves, and what tasks they would need additional support with.

Care plans set out clearly for staff what people’s differing dependency levels were including, what they were willing and capable of doing themselves, and what tasks they needed additional staff support with. For example, care plans identified who was willing and capable of managing their prescribed medicines safely.

People told us staff helped them access external community health care services and support as and when required. Care plans detailed people’s health care needs and conditions and the action staff needed to take to keep them fit and well.

Staff demonstrated good awareness of peoples personal and health care conditions and how to respond to meet people’s immediate health care needs.

Staff told us the registered manager helped them to feel happy and safe at work. A member of staff said, “My employer often calls me to find out how I am doing and to see if I’m okay.” The registered manager confirmed all the staff who worked for her were studying for a National Vocational Qualification [NVQ] level 3 in Health and Social Care at a local college and met the team once a fortnight to check up on their academic progress and wellbeing.

The registered manager routinely used fortnightly group team meetings and annual work performance appraisals to enquire about staffs wellbeing, as well as to remind them staff about the organisations underlying core values and principles.