All inspections: St Giles Hospice - Sutton Coldfield

St Giles Hospice- Sutton Coldfield is a supportive care centre for people with cancer and other serious illnesses that impact on their quality of life. A Lymphoedema clinic held at the centre is led by specialist nurses, this allows people to be reviewed locally. Any treatment required would be undertaken at the provider's location in Whittington that offers a range of services. No personal care was being provided at the time of our inspection.

On the day of our inspection we spoke with the registered manager, two nursing staff and one person who used the service. We also observed a person being reviewed in the Lymphoedema clinic with their consent and looked at two people's care records. Following our inspection we conducted telephone interviews with a further four people who used the service and one relative.

Before people received any care or treatment they were asked for their consent and the provider acted in accordance with their wishes. One person told us," They always ask me before they do anything".

Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. One person told us, "The quality of care is excellent".

Infection prevention and control procedures were in place to reduce the risk of infections and staff demonstrated knowledge and awareness of good practice.

People who used the service experienced safe and accessible surroundings that promote their wellbeing.

St Giles Hospice- Sutton Coldfield is a supportive care centre for people with cancer and other serious illnesses that impact on their quality of life. Groups held at the centre promote physical and emotional wellbeing such as complimentary therapy and exercise sessions.

A Lymphoedema clinic held at the centre was led by specialist nurses, this allowed people to receive treatment locally. No personal care was being provided at the time of our inspection.

On the day of our inspection we spoke with three members of staff, this included the supportive care coordinator and two volunteers. We also spoke with several people who were attending a group exercise session and the facilitator for the session.

People's views and experiences were taken into account in the way that the service was provided and delivered in relation to their care and support. People experienced care, treatment and support that met their needs and protected their rights. One person told us, "The service is first class".

Safeguarding procedures were in place so that staff would recognise and report any allegations of abuse so that people were protected from the risk of harm.

People were cared for by staff who were supported to deliver safe care and treatment. One person said, "The staff are excellent".

Comments and complaints people made were responded to appropriately.

We met several people who were attending an exercise and relaxation session. They told us that they were pleased with the care provided at this service. Their comments included the following;

'I don't think you could ask for anything better.'

'It's been really worthwhile.'

'It is good to meet people who are in the same position as yourself. '

'It is all so well integrated.'

'We have a diverse set of needs, but they meet them.'

'They are aware of our needs and they do something about it.'

'There is as much care taken of the carer as the person concerned. They provide all round support.'

'They assess our needs before we start to come here, so they know exactly what we need and they make sure our needs are met, such as our dietary needs.'

'The staff have all been very friendly. One thing I like is that they give up their lunch breaks and sit and have lunch with us '

'They are friendly but still remain professional.'

'The whole lot from start to finish has been excellent.'

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: St Giles Hospice - Sutton Coldfield

All Inspections

22, 23 January 2014

During a routine inspection

17 January 2013

During a routine inspection

14 February 2012

During an inspection looking at part of the service

Reports under our old system of regulation