18 March 2013
During a routine inspection
People we spoke with said they liked living in the home and that the staff treated them well. One person said, "I really like it here, staff are great to get on with. They take me out to the places I like to go." Another said, "The staff are helping me to get my room as I like it. We've been shopping and staff have put up shelving for me to display my collection of things."
We observed lively and positive interactions between staff and people in the home which made for a relaxed and friendly atmosphere. We also observed staff responding sensitively to people and picking up cues from body language when they needed assistance or reassurance. Staff were well trained and supported to offer care and support to people in a skilled and sensitive manner.
We judged that people were leading interesting lives of their choosing and were being supported to stay healthy and well. We saw that there were effective managerial systems in place to monitor that people living at the home received a good standard of care and support.