The Care Quality Commission

Archived: Bagatelle

116 Burnmill Road, Market Harborough, Leicestershire, LE16 7JG (01858) 468776

Provided and run by:
Self Unlimited

Important: The provider of this service changed. See new profile

All Inspections

3 May 2013

During a routine inspection

We spoke with five people who used the service and relatives of one of those people. All of the people we spoke with had a positive experience of the service. The relatives we spoke with told us, "We've been very involved in decisions about care" of their family member. They added that they had no concerns about the safety and well being of their family member. They told us, "It must be hard for the staff but they do their best." A person who used the service told us, "I think it's lovely here. I like all of the staff. They are kind to me. They reassure me." Other people who used the service expressed to us that they liked living at the home. They expressed that they enjoyed the social and recreational activities that the service had organised for them. People told us how they had been supported with their hobbies and interests. We saw that people's achievements had been celebrated.

We found that the service understood people's individual needs and had supported them to achieve as much independence as possible. Two people who lived at the home had been supported to achieve enough independence to be ready to transfer to more independent supported living arrangements at a location nearby.

18 July 2012

During a routine inspection

People who used the service told us that staff had helped them become more independent. One person told us, "The staff have helped me to be able to do things by myself". Another person told us, "I feel as supported as I want to be. I've done everything I've wanted to do today." Both people told us that they had been involved in decisions about their support because they had been involved in their care plans and had regular meetings with the registered manager and ther key workers.