Archived: Rowde

At this inspection we noted the shortfalls had been addressed.

Changes had been made to the dynamics of the bungalows and to the support some people received. This had enhanced people's independence and their overall well being.

People were relaxed and looked well supported. They were taking part in various social, educational and leisure activities depending on their individual preferences. People interacted well with staff and each other.

Staffing arrangements had been reviewed. As a result, new staffing positions had been created so that each bungalow had its own manager. It was anticipated the management roles would give additional time for specific projects and systems such as staff support and supervision.

Improvements had been made to the standard of cleanliness in the identified bungalow. All areas had been thoroughly cleaned and tidied. A system for regularly auditing infection control standards was in place.

The organisation was in the process of reviewing the effectiveness of its overall quality assurance processes. At a local level, audits were being used to monitor the standard of provision and to improve the service further.

People were well supported however within one bungalow, one person looked dishevelled. They had not been supported with their personal care routines and their support plan was not up to date. Another person was agitated but staff did not help them to minimise their anxiety. Two people had experienced weight loss yet there was little evidence this was being properly managed.

There were shortfalls within the cleanliness and maintenance of the environment in the same bungalow. The home's quality auditing system had not identified the shortfalls, which indicated the system was not fit for purpose. The manager was aware of the shortfalls and had instigated measures to ensure improvement. They gave assurances that further progress would be made to ensure compliance.

Staff were fully aware of their responsibilities to recognise and report any allegation of abuse. Staff felt well supported by management. They had access to a range of training courses to ensure they had the skills and knowledge to do their job effectively.