Grafton Manor

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

At the last inspection the provider was in breach of regulation 9, Person centred care, because people were not provided with appropriate person-centred care that met their preferences. The provider sent an action plan which set out how plan meet this regulation. At this assessment the provider had not made enough improvements and the breach remains. People did not receive person centred care that supported their social needs, interests and aspirations. No assessments had been carried out to identify people’s interests, hobbies or aspirations.

This service scored 46 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff told us there were no planned activities for people; all activities were ad-hoc and relied on their availability. Risk assessments for proposed activities were not fully completed or discussed with people causing disappointment when the activity could not go ahead. A person’s positive behaviour support plan had identified there needed to be more in-house activities and more engagement to reduce risk of incidents. However, there was limited evidence the person had taken part in stimulating or meaningful activities. The manager told us the new activity staff had started their induction and required further time to assess each person to determine likes, dislikes, hobbies and interests.

People who wanted to go for a walk in the grounds or in the village, could only go with permanent staff, as agency staff do not know people well enough to look after them outside the home.

People and their relatives told us there was no activities that were meaningful or enhanced their lives. People who wanted to watch sport on tv did not routinely have this set up to watch. People could not always stay in contact with their families using mobile or electronic devices. Relatives told us telephone calls made to the service were not always answered. This was raised with the operations manager who assured us Wi-Fi installation was planned but dates were not known.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in experiences and outcomes during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.