18 January 2016
During a routine inspection
Eastfield House is a care home providing personal care for mainly older people, including people living with dementia. The home supports up to 27 people. At the time of our inspection there were 23 people living in the home.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
There was a cheerful, calm atmosphere throughout the inspection. Staff were compassionate and clearly knew people well. People enjoyed living at the home and benefited from caring relationships. People had access to a range of activities, both within the home and in the community.
Everyone we spoke with was complimentary about the registered manager and felt confident to raise issues. The registered manager was knowledgeable about people's needs and was supportive of relatives.
People were supported to access health professionals when needed and this was done in a timely manner. Recommendations from health professionals were followed.
People were not always supported in line with the principles of the Mental Capacity Act 2005 (MCA) and records did not always accurately reflect people's capacity to make specific decisions.
Risks to people were not always identified and plans were not always in place when they were identified.
There were quality assurance systems in place to identify areas of improvement. Where issues were found, action plans were developed to address issues and improve the quality of care.
We found two breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. You can see what action we told the provider to take at the back of the full version of the report.