We found people using the service were involved in decisions about their care and were treated with dignity and respect. They experienced care that met their needs and were cared for by suitably qualified, skilled and experienced care workers. People were protected from the risk of abuse, and the provider had systems in place to monitor the quality of the service people received.
People said that staff always turned up for visits. “We were given information and they asked for our suggestions”, said one relative whom we spoke with. People received personalised care and support which was based on an assessment of their needs.
We found that people and their relatives were involved in the development of their care plan. Staff were suitably supported, received appropriate training and underwent criminal record checks before commencement of their employment. Care plans were recorded appropriately and stored securely.