5 December 2023
During an inspection looking at part of the service
Fairfax Road is a residential care home providing personal care to up to 4 people. At the time of our inspection there were 4 people using the service.
People’s experience of using this service and what we found.
The service was able to demonstrate how they were meeting the underpinning principles of right support, right care, right culture.
Right support: The service maximised people’s choice, control, and independence. Staff were safely recruited and received an induction followed by training from the provider. The provider followed current best practice guidelines to effectively manage people's medicines, and risks associated with infection prevention and control (IPC). People and their relatives were positive about the care provided. People told us they liked their home and the staff who supported them.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. If people lacked capacity to make certain decisions appropriate support was sought.
Right care: Care was person-centred and promoted people's dignity, privacy, and human rights. Staff supported people to learn new skills and maintain important contacts. Staff knew people well and understood their support needs which empowered people to make decisions about their care.
Right culture: People who used services had inclusive and empowered lives through care staff's ethos, values, attitudes, and behaviours. Regular communication between the service and family members and medical experts helped to support positive working relationships.
Rating at last inspection
The last rating for this service was good (published 27 September 2017).
Why we inspected.
We inspected due to the length of time since the last inspection.
We undertook a focused inspection. This report only covers our findings in relation to the Key Questions Safe and Well-led. For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed not changed. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Fairfax Road on our website at www.cqc.org.uk.
Follow up.
We will continue to monitor information we receive about the service, which will help inform when we next inspect.