About the service Ladycroft is a respite service providing short stay accommodation for people with learning disabilities. All rooms are en-suite with facilities to meet the needs of people who have mobility problems. The home is situated in Wath-Upon- Dearne, close to local shops and amenities.
People’s experience of using this service and what we found
The provider had systems in place to safeguard people from the risk of abuse. Staff were knowledgeable about recognising and responding to abuse. Risks associated with people's care had been identified and plans were in place to ensure risks were minimised. Accidents and incidents were analysed to ensure trends and patterns were identified to reduce future incidents.
Medicines were managed in a safe way and people received their medicines as prescribed. The premises were maintained, and routine maintenance checks were carried out, equipment had been serviced and was safe to use. There were sufficient staff available to meet the needs of people who used the service.
People's needs were assessed and care was provided in line with their preferences. People had access to a healthy and balanced diet and dietary needs were met. Staff were trained and supported to carry out their role.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
We observed staff interacting with people in a caring and sensitive way. Staff were friendly and knew people well.
Care plans we viewed identified people's preferences and choices. People had access to regular day services and activities while staying at the service. The service had a mini bus to facilitate outings to various places of interest. The provider had a complaints procedure to receive and act on complaints. This was also available in an easy to read format. Staff received training in end of life care which was provided by the local hospice.
The registered manager completed several audits to monitor the quality of the service. When issues were raised an action plan was drawn up to address them. People had a voice and could contribute their views about the service. We saw people had complimented the service. The service worked with others to achieve a quality service. The registered manager listened and acted on feedback.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was good (published 18 August 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.