9 January 2014
During a routine inspection
People who used the service told us the care and support provided at the home was good and they got on well with staff. One person said 'I really like the staff, they are lovely'. Another person said "I like all of them, they help me do what I want to do'.
We observed effective communication and good relationships between staff and the people living in the home. People's needs and risks were assessed and care and support was planned and delivered in line with their individual care plans. People had regular opportunities to do things they enjoyed.
People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.
People were not always cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard. Not all staff had received regular supervision
The provider had an effective system to regularly assess and monitor the quality of service that people receive.