The Care Quality Commission
  • Residential substance misuse service

Archived: Sanderling House

3 Liverpool Road, Formby, Liverpool, Merseyside, L37 4BN (01704) 879363

Provided and run by:
Voyage Limited

Important: The provider of this service changed. See new profile

All Inspections

15 November 2013

During a routine inspection

We spent time with five people who were living in the home. Three people were able to tell us about their views and experiences of Sanderling House. All the people we spoke with told us they were satisfied with the care and support provided to them. All three people were due to move to a new home, living independently within the community and had received support from Sanderling House to prepare for this.

We reviewed two people’s care records and found they contained the information staff required to provide care in a way which met people’s individual needs. People had health action plans in place to ensure that if they needed to be admitted to hospital staff would have the information to provide them with appropriate care and support that meets their individual needs.

We were shown around the building and checked maintenance records for fire, water, gas and electrical safety. The building had been well maintained and this meant people were protected against the risks of unsafe or unsuitable premises.

We checked the recruitment records for three members of staff. There was evidence appropriate checks had taken place to ensure people were suitable to work within the home. There was a complaints system available.

21 August 2012

During a routine inspection

As part of our visit we spoke with people who live at Sanderling House. They said that they were involved in all stages of their care and support and staff discussed everything with them. One person said 'I am involved in any decisions that need to be made and feel very supported. The staff give you confidence to accept the support you need.'

One person spoken with said that they were treated with respect and was fully involved in the development of the care and support plan. They confirmed that they had been provided with information relating to their rights. Also the expectations of the service when they began their treatment. They told us that the service and treatment they would receive was explained to them in detail before they started the programme. They told us they were involved in care planning and had consented to the care and treatment they were to receive.

People spoken with said that staff were great and that they were very supportive. One comment made was 'the staff go the extra mile'

They said that they feel safe living at Sanderling House. One person spoken with was fully aware of how to raise concerns and was aware of safeguarding and what to do if they had any issues.

People said 'Staff are fabulous, they really support you'

People we spoke with said that the staff asked for their views on the routines at the home. They said that they had regular meetings with the manager and staff.