Our current view of the service
Updated
6 February 2024
Wood Hill Grange is a care home providing accommodation for nursing and personal care to older people, some of whom are living with dementia. The service can support up to 75 people over 4 units, each with a separate dining room and lounge. At the time of this inspection there were 42 people living at Wood Hill Grange and one unit was closed. This is the first rated service for the new provider. We rated this service under the previous provider and under our previous methodology in January 2020, where it was inspected and rated good. We carried out this assessment in March 2024. We looked at all the quality statements under the key questions, Safe and Well-led. We also looked at the following quality statements, assessing needs, Independence, choice and control, person centred care and Equity in experiences and outcomes. We found improvement was required in some areas. We found the service rated requires improvement in Safe, however, was good overall.
People's experience of the service
Updated
6 February 2024
Most relatives felt their family member was safe living at the home and said they would speak with staff if they had any concerns. One commented, “Yes [relative] is safe and feels safe. If you’d asked me six months ago I would have said probably not. The new manager has made a difference.” However, two relatives felt concerns were not always resolved effectively. One relative said, “Care workers can be careless with hygiene at times.” Some relatives felt staff were caring and kind. One relative said, “Staff treat people with dignity and respect.” Some relatives were not happy with the support provided, one relative said, “One of the things that upset me is, the care staff come in the mornings, just lean over [relative], not saying good morning or anything.” Another said, “Care staff have no patience. They are often in a hurry when they assist [relative] to dress”. People and relatives told us the service was clean and did not raise any concerns about infection control. Relatives said their family members were able to make choices for themselves where this was possible. People’s family and friends were free to visit when they wished.